Terms and Conditions of Sportuna Casino

Q: How do I self-exclude from the platform?

Contact our live chat or support@sportuna.com and we will set a self-exclusion or cool-off period on your account immediately at your request.

These Terms and Conditions govern your use of our platform at sportuna-aud.com. By registering an account you accept every clause below, so please read them carefully before you play.

Accepting Our Terms

When you register an account, tick the acceptance box or place a bet on our platform, you enter a binding agreement with us. The agreement takes effect from the moment of acceptance and remains in force until either you close your account or we terminate it under these terms.

1. We may amend these terms at any time; the current version published on this page is the one that applies to you.
2. If you do not accept a change, stop using the platform and close your account.
3. Continuing to play after a change is published means you accept the updated terms.

Who May Register

You may hold an account with us only if you are at least 18 years old, or the legal gambling age in your jurisdiction if higher, and you reside in a permitted jurisdiction. Accounts from the United States, the United Kingdom, the Netherlands, France, Belgium, Spain, Portugal, Cyprus, Russia, Belarus, Ukraine, Iran, Iraq and North Korea are not permitted.

1. One account per person, per household and per payment method. Duplicate accounts may be closed and balances forfeited.
2. You must provide accurate personal details during registration and keep them current.
3. Before your first withdrawal we verify your identity with a photo ID, proof of address and payment method verification (KYC). Verification is typically processed within 24 to 72 hours.
4. We may request additional documents at any time to confirm your identity or source of funds.

Deposits and Withdrawals

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill, bank transfer, Bitcoin, Ethereum, Litecoin and Tether. The minimum deposit and minimum withdrawal are each 20 AUD, and we charge no fees on either side.

1. Withdrawals are capped at 4,000 AUD per day and 11,000 AUD per week, processed within 24 to 72 hours after verification.
2. Funds must come from an account or method in your own name; third-party payments are rejected.
3. We may require completion of KYC before processing your first withdrawal.
4. If your account stays dormant for 12 consecutive months, we may apply a reasonable administration fee and may close the account after notifying you at your registered email address.

Bonus Rules You Must Follow

Bonuses, free spins, cashback and tournament offers on Sportuna Casino come with their own specific rules, and the offer terms prevail over these general clauses where they differ. The general rules below apply unless an offer states otherwise.

1. Bonuses carry wagering requirements; you must complete them before withdrawing bonus winnings.
2. While a bonus is active, the maximum bet per round is limited, and stated in the offer terms. Bets above the cap may void bonus winnings.
3. Some games are excluded from bonus wagering or contribute at a reduced rate. The list is shown in each offer's terms.
4. Bonuses expire after the validity period stated in the offer, after which unused bonus funds and winnings are removed.
5. Only one bonus may be active at a time unless an offer says otherwise.
6. Bonus misuse, including low-risk wagering patterns intended to circumvent wagering, may result in forfeiture of the bonus and related winnings.

Conduct We Prohibit

Fair play is a condition of using our platform. The following conduct is prohibited, and where we identify it we may void bets, withhold winnings and close your account.

1. Fraud of any kind, including chargebacks, reversed payments and false KYC information.
2. Multi-accounting: holding more than one account or using other players' accounts.
3. Bonus abuse, arbitrage betting and exploiting software errors.
4. Collusion with other players or use of bots, scripts or automated tools.
5. Masking your location with a VPN or other means to access the platform from a restricted jurisdiction.
6. Any activity that constitutes illegal use of our services under applicable law.

Setting Limits and Self Exclusion

You may set deposit limits, loss limits and session reminders in your account settings, and reality checks help you track the time you spend with us. These tools are free, and we apply them immediately.

If you feel gambling is harming you or someone close to you, contact our support team and we will set a self-exclusion or cool-off period on your account. Free confidential help is available from Gambling Help Online on 1800 858 858. Where we notice signs of gambling harm, we may approach you and suggest limits or a break.

Account Closure and Complaints

You may close your account at any time by contacting support at [email protected] or via live chat, which is staffed 24/7. Your balance will be paid out to a verified payment method before closure.

If you have a complaint, raise it with our support team first. Unresolved complaints may be escalated to the operator's management, and we will respond within a reasonable timeframe. Our services operate under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority, and the agreement is governed by the laws of that licence. You retain any rights you have under mandatory Australian consumer law in relation to the services we provide to you.

How We Change These Terms

We review these terms regularly and may update them to reflect changes in law, our licence conditions or our services. The latest version is always published on this page, and we show the version date at the top. For changes that materially affect your rights we will notify you by email or via a message on our platform before they take effect. If you keep using Sportuna Casino after that date, the updated terms apply to you.

Frequently asked questions

How old do I have to be to open an account?

You must be at least 18 years old, or older if the legal gambling age in your jurisdiction is higher. We verify your age as part of KYC before your first withdrawal.

Can I hold two accounts with Sportuna Casino?

No. The terms allow one account per person, household and payment method. Duplicate accounts may be closed and any balances in them forfeited.

What happens if I break the bonus rules?

We may void the bonus, remove any winnings linked to it and, for serious or repeated misuse, close your account under the prohibited conduct clause.

How do I self-exclude from the platform?

Contact our live chat or [email protected] and we will set a self-exclusion or cool-off period on your account immediately at your request.

Who regulates Sportuna Casino?

The platform operates under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority, and its complaint and dispute procedures follow that licence.