AML Policy and KYC Verification at Sportuna Casino
Verification is part of playing at a licensed casino. On this page we set out exactly when we verify your identity, which documents we need and how our anti-money-laundering controls protect you and our platform.
Our AML Commitment
Sportuna Casino operates under licence MGA/B2C/394/2017 issued by the Malta Gaming Authority. That licence binds us to the Prevention of Money Laundering and Funding of Terrorism Regulations, and we treat those obligations as non-negotiable. Every control described on this page exists because our regulator requires it and because it keeps your funds safe.
Our compliance team is led by a designated Money Laundering Reporting Officer (MLRO). We run a risk-based programme covering customer due diligence, transaction monitoring, suspicious activity reporting and staff training. We do not accept funds whose origin we cannot reasonably establish, and we will not process transactions that raise unres concerns under our licence.
When We Verify Your Account
Verification checkpoints
We verify accounts at three points: at registration, when basic details are checked against public and third-party data sources; before your first withdrawal; and at any point your cumulative deposits reach a threshold that triggers enhanced due diligence under our AML programme. The earlier you complete verification, the faster your withdrawals will be.
For most players, verification means three document types: proof of identity, proof of address and proof that the payment method belongs to you.
- Photo ID: passport, national identity card or driving licence, valid and showing all four corners.
- Proof of address: utility bill, bank statement or official government letter issued within the last 3 months.
- Payment method ownership: photo of the card (middle digits and CVV masked) or a screenshot of your e-wallet or crypto wallet showing your name.
Verification Step by Step
The process runs through your account profile. Upload your documents, and our verification team reviews them within 24 to 72 hours. You will see the status change in your profile and receive an email once each document is approved or if we need a clearer copy.
All documents are transmitted over encrypted connections and stored on access-controlled servers. Only authorised compliance staff can view them, and we never share your verification data with third parties except where our licence and applicable law require it.
- Log in and open the verification section of your profile.
- Upload your photo ID, ensuring the image is sharp, uncropped and glare-free.
- Upload proof of address dated within the last 3 months.
- Add payment method proof if you have already deposited.
- Wait 24 to 72 hours while our team reviews the files.
- Check your email for approval or a request for replacement documents.
Why We Ask for Source of Funds
For larger or unusual patterns of play, our AML programme requires us to understand where the money comes from. If your deposits exceed a risk threshold within a set period, or your betting pattern differs sharply from your history, we may ask for evidence of source of funds.
Acceptable evidence usually includes recent payslips, a tax return, a bank statement showing regular income, or documents confirming the sale of an asset. We ask only for what the regulation requires, we keep the request proportionate, and your withdrawal is not refused simply because we ask. It is paused until we complete the review.
How We Monitor Transactions
Every deposit and withdrawal passes through automated and manual checks. We screen for patterns associated with money laundering, such as depositing and withdrawing with little actual play, rapid movement of funds between payment methods, or attempts to split amounts under reporting thresholds.
Withdrawals go back to the same method you used to deposit wherever technically possible. Our limits are 4,000 AUD per day and 11,000 AUD per week, with the minimum withdrawal set at 20 AUD. Withdrawals are processed within 24 to 72 hours after verification is complete, and we charge no fees on either side.
Where a transaction cannot be cleared, we may hold the payment while we investigate and, where the law obliges us, report the matter to the relevant financial intelligence unit without notifying you.
If Verification Fails
If documents are missing, expired or do not match your account details, we suspend withdrawals until the issue is resolved. You can keep playing, but no funds leave the account while a verification requirement is open. We will always tell you exactly what is missing so you can fix it.
Repeated failed verification, use of documents that belong to someone else, or refusal to provide requested source of funds evidence can lead to the account being blocked and, in serious cases, terminated. Where we close an account for AML reasons, any withdrawable balance is returned to a verified payment method in your name unless the law requires us to hold it.
How Long We Keep Records
We retain verification documents and transaction records for five years after the end of our business relationship, as required under our MGA licence and Maltese AML law. Retention protects you as much as us: it evidences that your account was operated legitimately and supports any dispute resolution.
After the retention period expires, documents are securely destroyed. If you want to know what we hold about you, contact our compliance team at [email protected], available 24/7, and we will handle your request under our data protection procedures.
Frequently asked questions
Do I need to verify before depositing?
No. You can register and deposit with basic details checked at signup, but we must complete full verification before your first withdrawal and at deposit thresholds set by our AML programme.
How long does verification take at Sportuna Casino?
Our verification team reviews documents within 24 to 72 hours. Clear, uncropped uploads with all four corners visible are approved fastest.
Can I withdraw to a different method than I deposited with?
We return funds to the same method you used to deposit wherever possible, in line with our anti-money-laundering obligations. If the method cannot receive withdrawals, we will agree an alternative with you.
Why was my withdrawal paused?
The most common reasons are pending verification, a mismatch between your documents and account details, or an open source of funds review. We email you with the exact reason and what to do next.
Is my ID safe with you?
Yes. Documents are sent over encrypted connections, stored on access-controlled servers and visible only to authorised compliance staff. We keep them for five years after your account closes, then securely destroy them.