Responsible Gaming at Sportuna
Gambling should stay a leisure activity, never a bill or a problem you carry alone. We built Sportuna Casino with practical tools so you stay in control of your play, and if things ever feel heavy, this page tells you exactly where to find help.
Our Commitment to Your Wellbeing
We hold a licence from the Malta Gaming Authority (MGA/B2C/394/2017) and operate under Rabidi N.V., which means responsible gambling obligations are a licence condition, not a marketing slogan. Since opening our doors in 2022 we have treated player wellbeing as part of the product itself.
Our systems run behavioural monitoring in the background. When patterns suggest extended sessions, repeated deposits after losses or sudden changes in stake size, our team reaches out privately with information about limits and support options. Reality checks appear on screen during play, showing you how long the session has run and your net position, so the decision to continue or stop is always an informed one.
Warning Signs to Watch For
Problem gambling rarely announces itself. These signs creep in quietly, and noticing even one of them early gives you the best chance to reset. Read the list with a friend or family member if you can; an outside view often spots what we cannot see ourselves.
- Chasing losses by staking more to win back what you dropped
- Gambling longer than you planned, or skipping sleep, meals or work to keep playing
- Hiding your play, deposits or account statements from people close to you
- Borrowing money, selling items or using bill money to fund gambling
- Mood changes: irritability or restlessness when you try to cut down
- Gambling to escape stress, grief or low mood rather than for entertainment
- Repeated failed attempts to set your own limits or take a break
- Lying about the time or money spent on your Sportuna account
Tools You Can Use Today
Every tool below is free, active within minutes and available in your account settings under Responsible Gaming. You do not need to contact support or explain your reasons to anyone.
- Deposit limits cap the amount you can move into your account per day, week or month; set them under Account > Responsible Gaming.
- Loss limits stop play automatically once your net losses hit a figure you choose for the set period.
- Wagering limits restrict the total value of bets you can place in a given timeframe, independent of wins or losses.
- Session reminders alert you at fixed intervals with a summary of time played and your net result.
- Reality checks display your session duration and balance on screen during live play, every 30 minutes by default.
- Session timeout locks you out for a short break, from one hour up to 24 hours, then lets you back in automatically.
- Cooling-off periods suspend the account for between 24 hours and 30 days, with no marketing contact during that time.
- Self-exclusion closes your account for a longer, binding period, detailed in the next section.
How Self-Exclusion Works Here
Durations and your balance
You can self-exclude for 24 hours, 7 days, 30 days, 6 months or permanently. Request any duration through Responsible Gaming settings or by emailing [email protected]; our 24/7 live chat team can also process it immediately. Requests are never questioned or judged.
Your remaining balance is withdrawn to your verified payment method using the same channels as standard cash-outs (Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer or crypto). Open bets already placed settle normally and winnings are paid out to you; no new bets can be placed. Withdrawals are processed within our usual 24 to 72 hour window.
| Duration | What happens | Reactivation |
|---|---|---|
| 24 hours to 30 days | Account suspended, marketing paused, balance withdrawn on request | Automatic or one click in settings after expiry |
| 6 months | Account closed to all play, no deposits or logins accepted | You must contact support to request review |
| Permanent | Account closed for good, details retained to block re-registration | Not available; a new account cannot be opened |
Reactivation and safeguards
For a 6 month exclusion we require a written request and a cooling period before review, because early returns are where relapse risk sits highest. During any exclusion we block new registrations using your personal details, and third-party exclusion tools like Gamban or GamBlock add an extra layer if you want device-level coverage as well.
Keeping Minors Away From Play
Sportuna Casino is strictly for players aged 18 and over, verified before your first withdrawal through our KYC process (photo ID, proof of address and payment method, checked within 24 to 72 hours). We reject accounts that fail age verification and permanently block reused identities.
If minors can reach your devices, parental control software such as Net Nanny, Gamban or Qustodio lets you block gambling sites and apps at the device level. Keep login credentials private and never play with children nearby; young people model the behaviour they see far more than the advice they hear.
Free Help in Australia
Reaching out is a strength, and every service below is free, confidential and available to you or to family and friends who are worried about someone. You do not need to be in crisis to call.
- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, available 24/7 across Australia
- Lifeline, 13 11 14, lifeline.org.au, 24-hour crisis support if gambling is affecting your mental health
- Relationships Australia, 1300 364 277, relationships.org.au, counselling for families affected by gambling
- Financial Counselling Australia, 1800 007 007, ndh.org.au, free financial advice on gambling debt
Talk to Our Support Team
Our live chat runs 24/7 and [email protected] handles all responsible gaming requests, including limit changes and self-exclusion, with priority handling. Any team member can guide you through the settings step by step, and you never have to disclose why you are making a change.
If you want someone independent to look at your play history before you decide, we can provide a full account statement on request. We would rather lose a deposit than lose you to harm; that is the standard we hold ourselves to at Sportuna.
Frequently asked questions
Can I lower my deposit limit instantly?
Yes. Decreases to deposit, loss or wagering limits apply immediately in Account > Responsible Gaming. Increases take 24 hours to activate, giving you a built-in pause before committing to bigger stakes.
What happens to my money when I self-exclude?
Your remaining balance is withdrawn to your verified payment method using our standard channels, typically within 24 to 72 hours. Open bets settle normally and any winnings are paid out to you.
Can I cancel a 6 month self-exclusion early?
No. Exclusions of 6 months or longer cannot be lifted early. After the period ends you must contact support in writing before the account can be reconsidered.
Is Gambling Help Online really free?
Yes. The 1800 858 858 line and gamblinghelponline.org.au webchat are free, confidential and available 24/7 anywhere in Australia, and they support family members as well as gamblers.
How do you stop minors from playing?
We verify age via KYC (photo ID, proof of address, payment method) and reject any account that fails. For household protection we recommend parental control software such as Net Nanny, Gamban or Qustodio.