Contact Us at Sportuna Casino

Q: What email address do I use for support?

Email support@sportuna.com any time of day. We answer within 24 hours, and most emails are resolved in under 6. Include your transaction IDs and screenshots to speed things up.

Q: How do I ask for a self-exclusion or deposit limit?

Ask in live chat or email support@sportuna.com and we set deposit limits, loss limits, session reminders or a self-exclusion period during the same conversation. For independent free support, call Gambling Help Online on 1800 858 858.

Our care team works around the clock, every day of the year. Whether it is a stuck withdrawal, a bonus question or a KYC document, here is exactly how to reach us and how fast we answer.

Our Support Channels and Hours

You can reach us two ways, and both run 24/7 including public holidays and weekends. No queue tickets, no callback forms. We answer directly, in English, with a real person on the other end.

Live chat is the fastest option. Tap the chat icon in the bottom right corner of any page on sportuna-aud.com, on desktop or mobile, and a support agent joins within 1 to 2 minutes on average. Peak Australian evening hours can add a short wait, but we hold you in queue with your position shown.

For anything that needs documents or a paper trail, email [email protected]. We reply within 24 hours, and most emails are answered in under 6. Attach screenshots, transaction IDs or photos straight away so we can resolve it in one go.

Live chat: chat window bottom right on every page, 24/7, average reply 1-2 minutes
Email: [email protected], 24/7 inbox, reply within 24 hours
Languages our agents cover: English, Français, Deutsch, Español

What We Can Help You With

Our team handles every account-level question directly, and we escalate technical faults to the relevant studio or payment provider the same shift. Here is what we resolve most often, with the typical time it takes.

Withdrawals sit at the top of the list. We process them within 24 to 72 hours, up to 4,000 AUD per day and 11,000 AUD per week, with no fees. If yours is pending longer, we can see exactly where it is in the pipeline and tell you the reason, whether it is a KYC check or a payment provider delay.

Responsible-gambling requests get priority handling. Ask us in chat or by email to set deposit limits, loss limits, session reminders or a self-exclusion period and we action it during the same conversation. For independent support, Gambling Help Online is free on 1800 858 858, any hour.

Account access: login issues, password resets, profile changes, currency settings (AUD, USD, EUR, BTC, ETH, USDT)
KYC: document uploads, ID, proof of address and payment method verification, completed within 24-72 hours
Deposits and withdrawals: PayID, Neosurf, CashtoCode, cards, e-wallets and crypto, with transaction tracing
Bonuses: the 110% up to 1,000 AUD welcome pack with 220 free spins, weekly reloads, cashback and wagering questions
Technical faults: game load errors, frozen rounds, voided bets, sportsbook settlement queries
Responsible gambling: limits, reality checks, cool-off and self-exclusion, actioned same shift

Check These Before You Message

Three quick checks resolve roughly a third of the queries we receive, and they take under a minute each.

First, open your profile and look at the KYC status tab. If your ID or proof of address shows as under review, that is your answer for a pending withdrawal; verification takes 24 to 72 hours from upload. Second, open the transaction history in your account. Deposits and withdrawals list their status and reference ID there, which is exactly what our agent will ask for. Third, skim the FAQ page linked in the site menu. Bonus wagering rules, the 35x playthrough on the welcome pack and minimum 20 AUD limits are all documented there.

Profile → KYC status: shows review progress on your documents
Account → Transaction history: status and reference ID for every deposit and withdrawal
FAQ page: bonus terms, wagering, limits and payment timing

Press and Partnership Enquiries

Media, affiliate and business proposals go through a separate channel so they never clog the player queue. Write to our partnerships desk via [email protected] with Partnership or Press in the subject line and the right team picks it up. We review proposals on business days and respond within three working days. Sportuna Casino operates under Rabidi N.V. with an MGA licence, number MGA/B2C/394/2017, and formal correspondence for the licence holder can be directed to the same address in writing.

Frequently asked questions

How fast does Sportuna Casino live chat reply?

A support agent joins the chat within 1 to 2 minutes on average, 24/7. During busy Australian evening hours your queue position is shown while you wait.

What email address do I use for support?

Email [email protected] any time of day. We answer within 24 hours, and most emails are resolved in under 6. Include your transaction IDs and screenshots to speed things up.

Can I call Sportuna Casino by phone?

We do not operate a phone line. Live chat and email are the two official channels, and both are staffed 24/7 so nothing waits for business hours.

How do I ask for a self-exclusion or deposit limit?

Ask in live chat or email [email protected] and we set deposit limits, loss limits, session reminders or a self-exclusion period during the same conversation. For independent free support, call Gambling Help Online on 1800 858 858.

Why is my withdrawal taking longer than promised?

Withdrawals are processed within 24 to 72 hours. The most common cause is KYC verification, which also takes 24 to 72 hours from document upload. Check your profile KYC status first, then contact us with your withdrawal reference ID and we will trace it.